We just bought our car couple days ago and had a very good experience with all the staff at Richmond Mercedes. They are very caring and friendly. I want to thank our sales person Andrei who went above and beyond to help our deal happen, he was very knowledgeable and patient, went through every possible detail about the car to make sure we are comfortable with our new purchase and also want to thank Amy (our sales manager) who really worked hard to help us to get the best deal.
Excellent service from Adrian MB Richmond. He went to the extra mile of bringing the new MB GLC coupe to my condominium to make sure the size of the new Suv fits nicely at my parking lot as my husband's Suv vehicle is parked next to my lot. Again when my new blue Suv arrived weeks later, Adrian drove all the way to Coquitlam to hand over the new vehicle to me. I am truly impressed with Adrian - Service No. 1 and he is very professional, knowledgeable and patient in explaining the car new packages to me. I will definitely refer to him my friends and Adrian thanks so much for everything. You are awesome!
Purchased my first Mercedes SUV last week.Sales rep Yao Zhang, giving a 5 star service! Yao is not only knowledgeable with the products, but also extremely patient throughout the whole process. Over the past 20 years of my car purchasing experiences, most of the sales rep either too pushy or didn't fully understand the products that they are selling. With Yao, from the day one, he's listening what's my needs are and trying his best to accommodate it. Yao, THE BEST OR NOTHING!10 out 10 Services!
My experience at Mercedes Benz Richmond was exceptional. From the time I first walked in, to the time I picked up my Certified Mercedes, I was treated with professionalism and exceptional service. I have visited four dealerships before MB Richmond and looked at similar cars with similar prices. The reason I chose to do business with MB Richmond is due to Sales Consultant, Andrei Simonenko's willingness to help me find the right car, at the right price. We signed the deal and he loaned his personal car for me to use while my vehicle was being transported and prepped. Even though my vehicle is pre-owned, the condition of the car on my delivery date, was new. The paint did not have a single mark on it, the interior looked like it had never been used. I saw the car just as it was getting off the transport truck before delivery, and MB Richmond have put time and effort to make it like new. Coming from the world of BMW, this was my first venture into the world of Mercedes. I am very happy to be here and already looking forward to my next new car from Andrei.
Fantastic customer service & super thorough product knowledge by Richard. Purchased an E350 and he ensured I understood everthing about the vehicle before I left. I'll definitely be sending my clients over to him in the future! Also extremely professional service level with their manager Stephen, great team guys!!!
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