Customer Testimonials

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Google Sep 21, 2017
 

We are very happy with the sales consultant that we dealt with. Adrian Chew is very professional and respond promptly with our queries and concerns. We recommend Adrian.

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Google Sep 21, 2017
 

You have to ask Adrain for service. He is very polite and intelligent. His adivces are always helpful, also his knowledgeable about the cars is outstanding! I just picked up my new car and it was perfect!

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Google Sep 20, 2017
 

Wow!! Ask for Adrian Chew if you're looking for a Mercedes or Smart Car. He's the nicest and so helpful. Very knowledgeable about all the cars. He repeatedly went above and beyond for us. We felt so relaxed and comfortable with him helping us find the right vehicle. He never pressured us on anything. We made a lot of requests and he would meet them all so quickly. He picked us up many times when we didn't have a car. He made the whole car buying experience super fun and easy. I'm referring all my friends and family to him!

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Google Sep 14, 2017
 

I just bought a C43 AMG from Mercedes Benz Richmond. I met the best salesman I have ever met. If u want to find the best salepeson, look for Adrian chew. Very patient and very good service. He even came to pick me up from home 3 times to go to the showroom when I did not have a car and even after I got my car, helped me arrange things like service, came to my house to explain car to me second time and help fix my wheel. THE BEST!

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Google Sep 11, 2017
 

Richard Roberto was very patient and helpful all throughout the search for our car. His dealings with us were consistent even if the search took months since we have very specific features and color in mind. We are very happy with his service and professionalism, and would highly recommend him to our friends and colleagues.

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Google Sep 11, 2017
 

Big thanks to Richmond Mercedes-Benz and my salesman, Benjamin. They made everything smooth as possible with the process of financing my new car. Excellence experience!

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Google Sep 1, 2017
 

Thank you so much for Kelvin's great service and help!

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Yelp Aug 25, 2017
 

Andrei Simonenko was great. I dislike buying cars, but Sales guy Andrei (6 years with Richmond MB) was fair, low pressure-yet attentive, and patient. The deal was transacted over 2 appointments with good, quick response from the Manager and friendly Receptionist support. Andrei made the deal successful and valued his customer. I went in knowing the value of my trade in and I had a bottom line number I was willing to pay (without telling him what my #'s were) Andrei negotiated the deal to that number. I was initially ignored in the showroom (even after being assigned a sales person) but Andrei saw me waiting and approached me. I chose to return to deal with him. Ask for Andrei.

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Google Aug 23, 2017
 

I have never felt the need to actually post a review or promote a person or establishment as that is what their job is anyway. But this encounter today made me feel obliged to. Adrian Chew was mentioned casually by a relative that purchased a vehicle from him. They kept raving about his service and to me i thought it was just part of his job. I was very wrong. Today, Adrian came to my condo to see me with regards of purchasing a SUV. I was going to make arrangements to go to the showroom but when he found out my mom was handicapped, he would not hear of it. He sat with us to go through the features of the SUV, and advised us very thoroughly on what the options were. Thereafter, as we weren't sure if it would fit our garage, he went out to home depot to buy a tape measure to show me exactly how much space it would take. He found it odd that i wanted to purchase a 7 seater SUV, but when i explained that i had a cleaning business and i have two big dogs and i cannot leave my mom and the pooches without care, he was started asking how he could assist in any other way. When i mentioned that the reason of me getting a 7 seater is so i could install a wheelchair lift, he asked if i have made any queries. I mentioned that i haven't as i did not have the time. He then got a colleague to send a quotation for the vehicle and i gave a deposit and shook his hand. Imagine my surprise when about an hour and a half later he showed up at my condo with a stack of brochures and prices from a company called braunability that specializes in mobility solutions........He actually went to Surrey and got every brochure, every dimension, every pricing and option for me.....I do not know what else i can add.......but he brought my mom to tears and thank god there are still people like him in the world

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Google Aug 22, 2017
 

As family we are completely satisfied with our experience buying a great used car at Mercedes Richmond thanks to all the extraordinary things that were done by our sales person Mr. Richard Roberto whom made sure that we could have what we were looking for, exactly the way we had planned.We really felt taken over by his professionalism and willingness to make things happen during the entire process, from choosing the car we wanted with the precise characteristics we were looking for, to making a very well informed purchase. In addition, the services of the staff were beyond what we expected, It's refreshing to encounter this kind of service and commitment to costumers, so we are definitively thinking on returning again to buy our next car in this establishment or just to say hi and have a coffee. 🙂

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